Public Grievance & Response

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Your issue matters. Share it with us — and we’ll work to resolve it.

Raise Your Voice for a Better Tomorrow

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RLD’s Grievance Redressal Team is committed to listening, acting, and resolving.
Share your issue with us — together, let’s bring change at the grassroots level.

Recent Public Grievances & Response

Your voice matters. We’re turning public concerns into meaningful action.
See the Recent grievances and how our team has responded.

Issue: Large potholes, cracked pavement, and broken streetlights on the main connecting road in Ward 4, Khurja, led to regular traffic congestion, motorbike skids, and at least three minor accidents involving school children.

Reported By: Anil Sharma
Date Reported: 3rd June 2025
Location: Main Road, Khurja Ward 4, Bulandshahr District
Action Taken:
- Complaint acknowledged within 12 hours.
- Public Works Department scheduled a joint inspection with local RLD representative on 5th June.
- Repair tender expedited through municipal fast-track channel.
- LED streetlights replaced, potholes filled, and full asphalt resurfacing completed by 13th June.
Status: ✅ Resolved – Road fully functional with improved lighting.
Review: Local residents posted positive feedback on social media with before-after images.

Issue: Entire Baghpat village experienced zero access to clean water for over 21 days. Borewell dried out, and handpumps were defunct. Daily life and hygiene, especially for children and the elderly, was critically affected.

Reported By: Shabana Begum, local school teacher
Date Reported: 7th June 2025
Location: Baghpat Village, Uttar Pradesh
Action Taken:
- Escalated to Jal Board on 8th June.
- Team inspection on 9th June confirmed need for immediate borewell intervention.
- Emergency water tankers deployed starting 10th June.
- Borewell drilling and pump installation completed by 21st June.
Status: ✅ Resolved – Regular water restored, with maintenance monitoring every 15 days.
Review: Village community held a gratitude event; RLD’s efforts were featured in local newspaper “Baghpat Samachar.”

Issue: Daily power cuts in Shastri Nagar, Meerut, especially during 7–10 PM, left residents without cooling appliances in 45°C temperatures. Students couldn’t study; hospitals faced inverter dependency.

Reported By: Ravi Malik, tuition center owner
Date Reported: 10th July 2025
Location: Shastri Nagar, Meerut
Action Taken:
- Local electricity department (Paschimanchal Vidyut) contacted by RLD grievance officer.
- Site load report showed 70% transformer overload.
- Approval secured for upgrade from 100kVA to 250kVA unit.
- Installation and testing completed by 18th July.
Status: ✅ Resolved – Stable electricity for last 30 days, monitored via citizen feedback.
Review: Public shared “light restored” stories online, praising quick coordination.

Issue: No ambulance in Sikandrabad block, making emergency transfers especially for maternal cases and accidents difficult. Recent incident involved a heart patient who had to wait 2 hours for transfer.

Reported By: Rashmi Yadav, ASHA worker
Date Reported: 5th June 2025
Location: Sikandrabad Block, Bulandshahr
Action Taken:
- Health Department notified.
- Temporary ambulance dispatched from Dadri CHC.
- Proposal passed for permanent ambulance allocation under NRHM.
- New ambulance stationed at Sikandrabad PHC by 17th June.
- Helpline posters circulated through panchayats.
Status: ✅ Resolved – 24×7 ambulance support operational.
Review: Positive community response; one case of successful emergency delivery documented.

Issue: Repeated incidents of harassment near Aligarh Girls College after 6 PM. Poor lighting and lack of police presence created a sense of fear among students and parents.

Reported By: Anonymous submission via online form
Date Reported: 28th May 2025
Location: Outside Gate No. 2, Aligarh Girls College
Action Taken:
- FIR registered with Aligarh Police on 30th May.
- Street lighting repaired.
- Night patrolling frequency increased.
- CCTV camera installation sanctioned by municipality on 2nd June.
- Women’s grievance redressal cell opened in college.
Status: ⚙️ In Progress – Patrols active; CCTV expected by mid-July.
Review: Students report safer environment; one volunteer group launched safety escort initiative.